Adelaide House Cleaning | HandleIt Cleaning

FAQ

How can we help you?

General Inquiries

How can I contact you?



Contacting us is easy! You can reach out to us in any of the following ways:

Call/Text/WhatsApp us at 0492 934 582 to speak with our friendly team.
Email us: Send your booking inquiries to info@handleitcleaning.com.au
Social Media: Message us on Instagram, Facebook, or WhatsApp for a quick and convenient booking process.

We're here to assist you with your booking!

What are your operating hours?



Our operating hours are from 8am-6pm: Monday to Friday - where we run cleaning operations and actively respond to all queries. Additionally, we may also run some cleaning operations on the weekends as arranged between our booking team and the customer.

We understand that inquiries may arise outside of these hours. Feel free to message us at any time, and we'll get back to you as soon as we can.

Do you offer free estimates or quotes?



Yes - by clicking the Get Instant Quote button, you're able to customise a particular cleaning service that fits your needs - and instantly see a quoted price.

Currently, Instant Quotes and Bookings work between Monday to Friday. To book during a weekend, you may Contact Us directly, and we'll ensure to respond as soon as possible to see if we can work something out.

What areas do you serve?



We proudly serve all suburbs within a 20km distance from the Adelaide CBD. If you're unsure whether we cover your location, or the booking portal doesn't cover your zip code, please don't hesitate to reach out directly.

Booking and Scheduling

Can I request a specific date and time for my cleaning appointment?



Yes, you can! We strive to accommodate our clients' schedules as much as possible. Our Booking Portal takes into consideration of the availability of our cleaners. If your preferred slot is unavailable, simply let us know your preferred date and time, and we'll do our best to accommodate your appointment accordingly.

What is your cancellation-policy?



Life happens, we totally get it. Beyond 48 hours of a scheduled clean, we're happy to provide a full refund - no questions asked.

For Routine Cleaning, this right extends all the way to an hour before a booking.

For big appointments however (such as Deep Cleaning or End of Lease Cleaning), you will be liable for cancellation fees depending on how close you opt out to the booking.

For a full breakdown, please refer to Section 8 of our Terms & Conditions.

Do I need to be present during the cleaning service?



It's entirely up to you! Many of our clients prefer to be present during the routine and deep cleaning services, while others opt to provide us with access to their home and go about their day. We're flexible and happy to accommodate your preferences.

How far in advance do I need to book my appointment?



We recommend booking your appointment as far in advance as possible to ensure availability, especially for specific dates and times. However, we also strive to accommodate last-minute bookings whenever we can.

Safety and Security

Are your cleaners insured?



Yes, all our company and cleaners are fully insured for your peace of mind. We take the safety and security of your property seriously, and our insurance coverage provides protection against any accidents or damages that may occur during the cleaning process.

Do your cleaners undergo background checks?

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Absolutely. We conduct thorough background checks on all our cleaners before hiring them to ensure they meet our standards for professionalism and trustworthiness. Your safety and security are our top priorities, and we only employ individuals with current and active Crime Check Certificates and a commitment to excellence.

Services & Equipment

What services do you offer?



During our launch week special (from 11th March 2024), we currently only offer Routine Cleaning services at an hourly rate.

This will very quickly change however, where our services will soon include deep cleaning and move-in/move-out (End of Lease) cleaning. Later down the track, we will also be engaging in additional services - watch this space!

Whether you need a one-time cleaning or regular maintenance, we've got you covered.

Do you provide cleaning supplies and equipment?



We highly recommend that clients provide their own cleaning supplies and equipment, as it ensures they are using products that meet their preferences and any specific allergy concerns. However, if clients are unable to provide their own supplies, we are happy to accommodate by bringing our own cleaning supplies and equipment at no extra charge.

Do you offer one-time or recurring services?



We offer both one-time and recurring cleaning services to suit your schedule and budget. Whether you need a single deep clean or regular weekly, bi-weekly, or monthly cleanings, we can create a cleaning plan that works for you. Our flexible scheduling options make it easy to maintain a clean and comfortable environment year-round.

Payment and Pricing

What are your payment options?



We're happy to accept bookings made via Credit Card or Bank Transfer.

Through our Booking Portal, you are able to select your preferred payment method to the services you require.

Do you require a deposit to book a cleaning service?



If you elect to pay via Credit Card, a deposit will not be required as a card-hold authorisation will be placed, and automatically be charged after the clean.

If you elect to pay via Bank Transfer, we may require a deposit depending on the scale of your clean before we can completely confirm your booking.

Do you offer discounts or promotions?

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Yes, we occasionally offer discounts and promotions on our cleaning services. Be sure to check our website or follow us on social media for the latest deals and offers.

How do you determine pricing for your cleaning sercices?

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Our pricing is based on factors such as the number of rooms, the type of cleaning service requested, and any additional services or special requests. We'll provide you with a transparent and competitive quote before beginning any work.

Are there any additional fees or charges I should be aware of?



We strive to be upfront and transparent about our pricing. Any additional fees or charges, such as for extra services or supplies, will be discussed with you before your appointment to ensure there are no surprises.

residential cleaning

Frequently Asked Questions

FAQ

How can we help you?

WHY CHOOSE US

Built on passion and ingenuity

Friendly & Professional

Fully Insured & Police-checked

100% Family owned

Satisfaction Guarantee

HAVE ANY QUESTIONs?

Send us a message and we'll get back to you!

Our contacts

Useful links

Extra links

residential cleaning

Frequently Asked Questions

FAQ

How can we help you?

How can I contact you?

What are your operating hours?

Do you offer free estimates or quotes?

What areas do you serve?

Can I request a specific date and time for my cleaning appointment?

What is your cancellation-policy?

Do I need to be present during the cleaning service?

How far in advance do I need to book my appointment?

Are your cleaners insured?

Do your cleaners undergo background checks?

What services do you offer?

Do you provide cleaning supplies and equipment?

Do you offer one-time or recurring services?

What are your payment options?

Do you require a deposit to book a cleaning service?

Do you offer discounts or promotions?

How do you determine pricing for your cleaning sercices?

Are there any additional fees or charges I should be aware of?

Ready to get a handle on your clean home?

WHY CHOOSE US

Built on passion and ingenuity

Friendly & Professional

Fully Insured & Police-checked

100% Family owned

Satisfaction Guarantee

HAVE ANY QUESTIONs?

Send us a message and we'll get back to you!

Our contacts

Useful links

Extra links